Top 6 SaaS Help Desk Platforms in 2021

Deciding on the finest SaaS help desk software when there are so many possibilities for your firm that might be challenging. 86% of service teams note that having a help desk system increases their productivity. (HubSpot, 2020)

Most importantly, you’ll want to see if the process for creating, routing, “correcting,” and closing tickets meet the needs and expectations of your company.

You should also be able to make changes to the ticket if more information about the customer’s condition becomes available. You should be able to close the ticket and save it in your records as a resource for future questions after the issue has been properly handled.

Instead, look for a single piece of software that can handle all of your communication channels, such as email, social media, SMS messaging, and VoIP.

Depending upon a compiled list of the top SaaS help desk software to try out with your own organization based on these features.

List of Top 6 Best SaaS Help Desk Platforms

Software as a service (SaaS) allows you to handle customer inquiries more quickly. Support is always crucial to a company’s success, and the correct helpdesk solution may turn irritated clients into pleased ones. Customer satisfaction improves as a result. It also facilitates your support team in quickly resolving issues, inquiries, and feedback.

Let’s have a look at the top 6 SaaS Help Desk Software

1. WorkHub Tasks

Ticket templates and prefabricated responses, as well as the option to build ticket queues, are all supported by WorkHub Tasks SaaS help desk software. It has omnichannel support, which includes email and social media. The WorkHub Tasks Chat app offering support for live chat, and phones can be connected via app integration.

Workub Assist is a service desk software self-service portal that is available 24 hours a day, seven days a week. The program also link e-commerce, sales, survey, and social apps to centralize your information. Finally, you can use the software’s live reporting tools to assess your support team’s performance.

2. HubSpot

HubSpot’s Service Hub is a help desk that uses a shared inbox to capture, categorize, and track client tickets. It speeds up the ticketing process for your service staff by using routing, automation, and prioritizing. Furthermore, HubSpot’s Conversations platform can accept tickets from web forms, email, and even live chat.

HubSpot’s knowledge base capability for self-service tools allows agents to create support articles, papers, and FAQ pages indexed in search engines for public access. For a holistic, omnichannel experience, HubSpot products can be integrated with hundreds of apps, including Zapier, Eventbrite, TapClicks, Facebook, SurveyMonkey, WordPress, and more.

3. ManageEngine

SupportCenter Plus from ManageEngine allows you to modify, automate, and manage requests for a more efficient process. It offers multi-channel customer service and accepts tickets by email, phone, social media, and a dedicated customer site. Customers can track their tickets and access a knowledge base using the software’s self-service page.

4. Zendesk

ZenDesk Support used to be a stand-alone product when it came to helping desk functionality. The Suite, on the other hand, is now available, combining ZenDesk Support, Guide, Talk, and Chat into a single platform.
As a result, Zendesk Support stands out since it can be used in conjunction with these complementary products. Although the user interface does not receive high marks, the platform’s technology makes it worthwhile to use anyway. Small to medium-sized organizations wishing to concentrate marketing and support operations will benefit the most from this solution. 37% of companies provide their service desk employees with performance-based raises. Another 27% offer inflation-based raises. ( https://www.atspoke.com/blog/it/it-help-desk-statistics/)
ZenDesk Support’s key features include:

• Tickets from multiple outlets are effortlessly integrated via online and mobile.
• Agents can use a variety of support ticket forms.

5. Freshdesk

Freshdesk employs a shared inbox that allows agents to access, allocate, prioritize, and combine tickets with ease. Email, phone, live chat, websites, Facebook, and Twitter, can all be used to obtain these tickets, ensuring that no questions go unanswered. Employees and customers alike will benefit from the ticketing system self-service site. Customers can participate in community forums and browse the knowledge base, while staff can get feedback using the same interface.

6. Cayzu

Cayzu can be used to build unique rules for ticket assignment, priority, and closure if you have a well-rounded ticket process. It enables ticketing for many social media sites, including Facebook, Twitter, Instagram, Google Plus, and others, in addition to email and phone tickets.

Customers can submit and monitor tickets on their own with Cayzu, as well as explore FAQ pages, news pieces, and educational materials in your knowledge base.

Conclusion

SaaS help desk platforms is user-friendly, easier to set up, and less expensive than on-premises alternatives. They are also regularly updated and can provide businesses with far more inventive options than traditional on-premises systems.

WorkHub Tasks is so simple to set up that you can do it in just a few minutes by yourself: you can rapidly determine which email accounts to import and which social media channels to enable. You can also easily integrate our unique chat feature into any web page you want by copying and pasting a few lines of code directly into your HTML: it will only take a few mouse clicks!

For detailed information and to get a personal quote reach our website WorkHub Tasks and one of our dedicated specialists who will be happy to help you.