Departments and Teams Management
Tasks allow you to divide your tickets across departments and further into teams. A ticket is assigned only to a relevant department/ team, which makes things more manageable and organized
Access Control and Filters
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Visibility Rights Management Across Departments and Teams
Generally, agents can view tickets within their team or department only, but tickets received by other teams can become visible to them as well if they got the right and access granted
Visibility Rights Management Across Departments and Teams
Generally, agents can view tickets within their team or department only, but tickets received by other teams can become visible to them as well if they got the right and access granted
Customer Logins to Track their Tickets
Your customers no longer need to keep sending you emails to find the status of their tickets. Tasks enable your clients to track their queries’ status by simply logging on WorkHub Task’s website
Group Tickets and Collaborator
Tasks enable your agents to resolve client tickets in an organized manner by dividing them into various categories: team tickets, group tickets, own tickets, and collaboration tickets
Filters and Sorting Tickets
With Tasks, your agents have the ability to quickly search and view a ticket by adjusting useful filters. You can also save a set of filters for the next time to stay more productive
Filters and Sorting Tickets
With Tasks, your agents have the ability to quickly search and view a ticket by adjusting useful filters. You can also save a set of filters for the next time to stay more productive
Customer Logins to Track their Tickets
Your customers no longer need to keep sending you emails to find the status of their tickets. Tasks enable your clients to track their queries’ status by simply logging on WorkHub Task’s website
Group Tickets and Collaborator
Tasks enable your agents to resolve client tickets in an organized manner by dividing them into various categories: team tickets, group tickets, own tickets, and collaboration tickets
A Cost-Effective Ticketing System
Our customer service ticketing system gives you more control when it comes to handling your client tickets at a relatively low cost!