Time & Duration
B2B SaaS Businesses
eKomi, for the benefit of its customers, has efficient and sufficiently-large ‘Customer Feedback Management’ teams that individually screen each and every review gathered around the clock.
Utilizing WorkHub Tasks, businesses can organize and prioritize client tickets based on complexity, importance, and other factors to help them be resolved quickly.
You can have tickets created using forms on your website using tasks. Tickets can also be created from emails, chat messages, and even from the website via widgets.
Users have access to statistical data through email that shows the number of new tickets that have been created, assigned, resolved, pending, and closed over a specific time.
Need to send a customer ticket a crucial file? Tasks allow you to share and attach files to tickets, giving agents access to more particular information regarding individual tickets.